Product Returns

The following are our standard return policies.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Hit Commerce Customer Service.

Any return for a refund may be subject to a 15% restocking fee. All returns must be received within 30 days of the order date.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

• Any product not purchased from a Hit Commerce INC Store
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product from which the UPC code has been removed from its packaging
• Any product that exhibits physical damage
• Any product for which you have submitted a mail-in rebate

Returning a Product to Hit Commerce We want you to be completely satisfied with your shopping experience Hit Commerce. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.

Your Options Most products can be returned for either a Refund or for a Replacement of the same item. Any return for a refund may be subject to a 15% restocking fee.

The RMA Process – Four Easy Steps

Step 1: Create an RMA for your item Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can create an RMA online,or request one from Customer Service. 

Step 2: Send the product to Hit Commerce Once your RMA is issued, box up the item you’re returning and send it to: Hit Commerce Returns ATTN: [Your RMA Number] 222 West Coleman Blvd Mt. Pleasant, SC 29464

Step 3: Your RMA is Received and Approved You’ll receive an email once your shipment is received at our RMA facility. You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.

Step 4: RMA Resolution If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Hit Commerce order. If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you. The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).

Inspections Most RMAs are processed within 24-48 hours, but a small percentage cannot be resolved without contacting you for further information. If you receive an email from our RMA Inspections staff, it usually means your return was missing part of the product (such as accessories, the retail box, a battery, etc.) that we need in order to accept the RMA. The email will describe the issue and let you know what action you should take, if necessary.